Visitor FAQs

Helpful answers to visitor frequently asked questions.

Do you provide information sessions for family and carers?

Information sessions for family and carers are held every Monday from 1:30pm - 2:30pm. Please contact the family and carer sessions team for more information.

During the sessions, we provide a handout with information regarding our inpatient and outpatient programs, general mental health information, and other services to help family members of patients. 

Is there accommodation close to the hospital?

The Hills Lodge is a short drive and located in Castle Hill. You can contact them on 02 9680 3800. We do not have an affiliation with this business.

Can I bring gifts into the hospital?

Florists are located close to the hospital and offer delivery. Online gifts can also be ordered. We do not have any affiliation with these businesses.

Floral Connections

5 Salisbury Rd, Castle Hills NSW 2154
P: 02 9659 5899

Norwest Market town

4 Century Cct, Shop T15,
Baulkham Hills NSW 2154
P: 02 9899 3200

Loving Loudly

If you wish to purchase a gift basket online that meets Kellyville Private Hospital's safety standards, we recommend Loving Loudly an online store with gifts designed for people recovering from mental illness.

Escalation of Care

As a family member or carer, if you have any worries or concerns about your loved one's care, the staff are here to support you and address your concerns promptly and appropriately. Please feel free to discuss any issues with their nurse or doctor, or ask to speak with the nurse in charge.

Carer Resources

We recognise the importance that family and friends play in their loved ones' recovery journey. Your support and dedication can make a significant difference in their well-being. Here are some valuable resources to assist you: